Customer Reviews

Based on 54 reviews
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Jerry M.
Quality Product, Quality Service

Shopping for a mattress among traditional retailers can be a frustrating experience. The two or three “big name” manufacturers seem to control the market with strikingly similar offerings, often correlating comfort and orthopedic benefits with ever-deepening, stacked layers of memory foam. Most mattresses are doomed to premature obsolescence due to the fact that they can no longer be flipped, since the surfaces aren’t symmetrical. The sales staff tends to be preoccupied with questionable technological triumphs rather than appreciation of a customer’s personal preferences.
Our search parameters were quite simple: a reasonably firm mattress with pocket coil construction, an even surface with adequate loft for a comfortable temperature environment and the ability to flip/rotate to extend the anticipated lifespan of the product.
An online search led us to the Black Sheep Mattress Company, a family-owned and operated business in Calgary, Alberta. The mattresses are hand-crafted on site from carefully selected materials. There is a wide selection of mattress styles, bases, as well as pillows and a full range of essential quality bedding products. What sets this business apart is the knowledge and personal commitment of the owners and staff to patiently assist the client to make an optimal choice which will provide lasting comfort. Visits to the showroom are by appointment, which ensures privacy and provides the time it takes to compare products and make informed choices. In our case we were welcomed by Christian, the owner, who patiently guided our search to focus on three potential choices. We opted for the “Suffolk”, confident that it represented a product which will serve us well for many years to come. The pricing across the range of products is competitive with that of the mainstream vendors, especially considering the hand- crafting that goes into each mattress they make. We were delighted to view the production area of the business to witness first-hand the construction methods and the array of materials they use. As a final touch, we opted for Black Sheep’s “White Glove Delivery Service”, which included a scheduled delivery of our mattress right to the bed frame, some 300 km remote from the business. Our previous mattress was cheerfully removed for recycling. We are very pleased with our new mattress and would not hesitate to recommend the Black Sheep Mattress Company based on their excellent array of products, impeccable business ethics, and their enlightened approach to their clients’ halcyon preferences.

Hi Jerry,
Wow. Thank you so much for taking the time to write out such a thoughtful review! We were thrilled to hear that you had a great experience working with us from start to finish. We shared your review with everyone on our team-- after all, this is what we all work hard for, assisting customers to find their perfect mattress. Thank you for supporting a local business and sharing your thoughts, they really mean so much for small businesses like ourselves. We wish you many more wonderful nights of great sleep!

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Elizabeth D
A great sleep!

I have really enjoy the restful sleep I get on my new suffolk mattress.Its comfortable, warm and good support.
thanks the team who managed to deliver the mattress ahead of time.

Thank you for taking the time to write a review! We're very happy to hear that you're enjoying your Suffolk and that we were able to ship it to you in good time! Wishing you many more wonderful sleeps on your new mattress!

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Dawn L.
Love It!

My suffolk is supportive and comfortable and I'm having the best sleep I've had in a long time. I can't say enough about the product or the people behind it. Thank you so much!

Thank you, Dawn! We're so happy to hear that your Suffolk is exactly what you needed! Thank you again for your support and we wish you many more night's of restful sleep!

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Anonymous
Great mattresses!

I have a European styled bedframe, so I needed to get custom mattresses made, and I opted to use the Suffolk mattress. I couldn't be happier with the results. The mattresses fit the frame seamlessly, and they are very comfortable. The service was timely, and all of the staff I dealt with were friendly and professional.

Hi! We're happy to hear that we were able to find you with a happy solution! That's great that the two custom sized Suffolks fit seamlessly into your frame, thank you for working with us to provide measurements and photos to make sure we got it right. It was a pleasure working with you and your father. Wishing you many more comfortable sleeps!

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Sask Girl
Quality mattress

I have had the Suffolk pocket coil for about a month and it is a high quality, well made mattress with zero off-gassing or any odor of any kind. This is a firm mattress but is extremely comfortable. Black Sheep Mattress was great to deal with and the mattress was delivered in time. Bottom line is I love my new mattress!

Thank you for taking the time to review the Suffolk! We're happy to hear that you're enjoying the new mattress! Thank you for supporting small business--happy sleeping!