Shipping/Returns

Orders

Because most of our products are handmade in our small workshop, please allow 3 weeks for us to build and ship out your order. 

Free Shipping

We offer free shipping in Canada for all of our products with some restrictions.*

*Shipping Restrictions: a shipping surcharge may apply in the case of remote or rural locations. We will contact you following your purchase if applicable, and please feel welcome to contact us beforehand if you have questions or would like a quote.  

Mattress Deliveries

We are pleased to note that our free shipping for mattresses and bases in Calgary includes white glove service. For all other locations, and smaller products, free delivery will be curbside. 

If you would like white glove service outside of the Calgary area, please let us know and we will do our best to coordinate it for you. 

For local mattress deliveries (in Calgary), we can also take your old mattress and/or boxspring to be recycled at no extra charge. 

International Shipping

We are not able to ship our mattresses outside of Canada at this time. 

Free 90 Day Adjustment - Calgary Area

Should you find that your mattress is too soft or firm, we are happy to adjust it for you, free of charge, within 90 days of your delivery date. This only applies to the Oxford and Devon models - the Suffolk model is non-adjustable.  

We recommend sleeping on your mattress for 2-3 weeks before scheduling your free adjustment, as it can take some time to get accustomed to a new bed, particularly if you've been sleeping on the same older mattress for years. 

To get your free adjustment in Calgary, simply contact us. We typically will come to your house at a scheduled time to do the adjustment on site. 

Free 90 Day Adjustment - Outside of Calgary

We provide a free 90 day adjustment for Oxford (latex) mattresses only, outside of Calgary. In this case, customers are responsible for the cost of shipping (basically shipping one layer of latex each way), which we'll help you set up. 

Unfortunately we cannot adjust spring-based mattresses (the Devon and Suffolk) from a distance due to expense and the likelihood of the product becoming damaged in transit. 

We recommend sleeping on your mattress for 2-3 weeks before scheduling your adjustment, as it can take some time to get accustomed to a new bed, particularly if you've been sleeping on the same older mattress for years. 

Returns/Exchanges

Because our products are custom-made to order, we do not accept returns or exchanges.