Shipping, Returns & Orders

Production Time

Most of our products are built-to-order and handmade in our shop. Please check individual product pages for our current lead times. 

Processing time for items we keep in stock (like bedding, protectors, masks) is 3-4 days.

Free Local Pickup

We now offer free pickup for all products. If you live in the Calgary area, you can choose the pickup option at checkout. We can often provide discounts to those who would prefer to pick up their mattress instead of having it shipped.

You will receive a pickup notification when your order is ready to go. Once you've received your pickup email or phone call, you can come get your items any time during our open hours, Monday to Friday 10am to 5pm.

Free Shipping Over $350

We offer free shipping to major cities in Canada for orders over $350*. Luckily, as a mattress, company, this includes most of our orders! The only product exception are the Bed Frame Slats and for this item, the shipping charges will show at checkout.

*Shipping Restrictions: a shipping surcharge may apply in the case of remote or rural locations. We will contact you following your purchase if applicable, or please feel welcome to contact us beforehand if you have questions or would like a quote.  

For orders under $350, shipping rates are calculated at checkout.

Mattress Deliveries

We are pleased to note that our free shipping for mattresses and bases in Calgary includes in-home delivery service. For all other locations, and smaller products, free delivery will be curbside. 

If you would like in-home delivery outside of the Calgary area, please let us know and we will do our best to coordinate it for you. In some cases, in-home delivery service may be an additional charge. We will confirm this with you before booking. 

For local mattress deliveries (in Calgary), we can also take your old mattress and/or boxspring to be recycled at no extra charge. 

International Shipping

We are not able to ship outside of Canada at this time. 

Free 90 Day Adjustment - Calgary Area

Should you find that your mattress is too soft or firm, we are happy to adjust it for you, free of charge, within 90 days of your delivery date. This only applies to the Oxford and Devon models - the Suffolk model is non-adjustable.  

We recommend sleeping on your mattress for 2-3 weeks before scheduling your free adjustment, as it can take some time to get accustomed to a new bed, particularly if you've been sleeping on the same older mattress for years. 

To get your free adjustment in Calgary, simply contact us. We typically will come to your house at a scheduled time to do the adjustment on-site or you are welcome to pick up the new latex layers if you have the Oxford.

Free 90 Day Adjustment - Outside of Calgary

We provide a free 90 day adjustment for Oxford (latex) mattresses only, outside of Calgary. In this case, customers are responsible for the cost of shipping (basically shipping one layer of latex each way), which we'll help you set up. 

Unfortunately, we cannot adjust spring-based mattresses (the Devon and Suffolk) from a distance due to expense and the likelihood of the product becoming damaged in transit. 

If possible, please reach out to us when placing your order so we can give you some options for the Oxford that will allow you to change the firmness at home if needed. After receiving your mattress, we recommend sleeping on it for 2-3 weeks before scheduling your adjustment, as it can take some time to get accustomed to a new bed, particularly if you've been sleeping on the same older mattress for years. 


Because our products are custom-made to order, we do not accept returns or exchanges.