Customer Reviews

Based on 29 reviews
Chantelle N.

Incredibly pleased with my 9" Oxford medium-soft king! This bed is the most comfortable mattress I have ever had (by far), and the fact that it's natural, organic, and sustainable makes me feel great about the purchase. Being able to take the bed apart to flip the layers, move it with ease, and change up the firmness if needed is a huge bonus! Well worth the price. 10/10!

Hi Chantelle,
Thank you for taking the time to leave us a review! We're so happy to hear that you're enjoying the Oxford. It's a great flexible mattress so we're happy to hear that you're using all of it's features! We wish you many, many more years of wonderful sleep! :)

True quality and comfort

Very happy with my Queen Oxford (medium firm -medium firm) mattress. From the service I received when I visited the showroom to test the mattresses, to the efficiency of the installation team who came to put the mattress together for me.
I love that sustainability is an important integral part of Black Sheep company.

As for the mattress itself. It’s awesome. So comfortable and I sleep really well on it.
I like the fact that it’s all organic and natural and that it’s all in layers so I could move it on my own if necessary. As someone who moves a fair bit, it was an important factor in my final choice.
It is an investment in my health.
I fully recommend Black Sheep mattresses to anyone who cares about the health of their mind and body.

Hi Charlotte! We're so happy to hear that you're enjoying your new mattress and that we were able to assist you through the whole process! The Oxford is handy in that you can take it apart to move it, so now you can get a great night's rest no matter where in the world you are! Happy sleeping! :)

Emma Pike
Invest in your sleep!

We just love our new Oxford 9" mattress! Christian took the time to understand our needs and made a great recommendation for us. As we live outside of Calgary, having the flexibility to change the softness levels ourselves makes these fabulous mattresses accessible on top of being of very high quality. We opted for the separate casings as well, which really minimizes any motion transfer between myself and my restless leg husband ;)
And to be able to sleep on it right away without the typical off-gasing issues of foam mattresses was amazing!
Highly recommend this natural quality product and company on all fronts!
It may seem expensive at first, but if you consider full cost accounting of your alternatives (and how long they last), it's not. It is also an investment in your sleep, the environment, small Canadian business, and perhaps even your marriage!

Hi Emma, Thank you so much for your review! We're glad to hear that you and your husband are enjoying the mattress! We do our best to accommodate each customer's needs, so we're glad that the separate casing is helping both you and your husband get a good night's (undisturbed) rest! Happy sleeping!

Martin L.
Comfortable Sleep & Excellent Customer Service

Really happy with my mattress purchase! Before sleeping on this mattress, I didn't know that softness and support were two qualities that you could have at the same time. I was also impressed with the customer service. Everyone I spoke to was very friendly and helpful and my mattress was delivered quite a bit sooner than expected. I also requested an adjustment to one of the layers and this too was ready quicker than anticipated. Overall, very satisfied with the overall experience and glad I was able to support local!

Thank you for your review, Martin! We're glad to hear that your mattress is working for you and the adjustment helped you find that sweet spot! The ability to provide both support and softness is definitely one of the great traits of the natural latex. Thank you for supporting a local, small business! Happy sleeping!

Chandra Gillies
Back Problems

I came to Black Sheep in a pretty desperate situation. I had recently been of work from a physical job with a back injury and was just getting back to work. Due to personal reasons I was going to be sleeping on an air mattress until my bed was ready. Because of shipping delays due to covid the Black Sheep Company was running low on stock and said they couldn't promise anything less than 4 weeks as they were waiting on shipments they had no control over. I received my bed in 2 weeks from placing the order while living in the different city! I was extremely grateful for the priority and customer service I received. Now after 3 months of sleeping on my bed I can vouch for the amazing quality of this company, My pack pain isn't gone due to my job, but It has improved drastically because of my choice to invest in this company. Thank you Thank you Thank you!

Hi Chandra, thanks for sharing your story. We're delighted that you invested in us from a distance and we were happy to arrange the priority order for you. It's so great to hear that your back pain has improved!