Reviews

We take pride in our customer service and the quality of every mattress we make. It's this ingrained commitment that has translated into our exceptional online ratings and reviews. 
We invite you to explore what other people are saying about us on our website (below) or on GoogleHomeStars, and Facebook
Based on 33 reviews
94%
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6%
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5/5

Kids' Suffolk Mattress

Hi Jennifer, thank you so much for the 5 star review!
J
Devon Mattress
J.D.D.D.
Great sleeps!

Starting from the showroom visit to the actual delivery and set up it was a great experience. Christian was very helpful guiding us through the different mattress options and the delivery guys were very polite and informative. When I asked my husband if he agreed with the 5 star rating he said it deserves a 7. We are having great sleeps! Thank you.
I will be sure to recommend that my clients visit your showroom to ensure they make the perfect mattress selection.

Hi Jane, we really appreciate your review! Thank you so much for your business and referrals. We hope you continue to have many restful nights on your beautiful new mattress!
T
Flannel Sheet Set (Natural Colour)
T.C.
New flannel sheets

I called Christian to see if could recommend somewhere to buy some sheets as I bought a mattress from Black Sheep a couple of years ago. He told me that they were just recently carrying bed sheets as well. I stopped by to see him purchase a new set and we couldn’t be happier with them. Thank you Christian. I will continue to come to you for all my bedding needs and recommend my friends come see you when they are in the market as well.

Thank you for your kind review, Todd! So glad you love our new sheets as much as we do. All our warmest wishes!
Here's to many more great sleeps!!

My husband and would highly recommend this company. The artistry and craftsmanship takes us back to an earlier time. The quality of securing the best materials possible and the pride which goes into the making of each mattress is superb! Christian, certainly has a vision and passion and that translates to all who work at Black Sheep. I don't know why anyone would choose to purchase a mattress elsewhere. You can get a custom mattress free from toxins and know that the service and product will be impeccable. From start to finish this was a great experience. This small business is passionate about what they do. Congratulations. We will certainly spread the word.

Wow, thank you so much for your kind review Katheryne! Words like yours provide a big motivation for us to keep doing what we do and for that we are very grateful. Best wishes to you!
C
Devon Mattress
C.&.T.W.
5/5

Very pleased with mattress so far. Staff were very helpful.

If the total box spring and mattress height is important to you (bed with bedposts/sleigh bed etc.) make sure you get the exact dimension of the mattress height. There were some inconsistencies within the website and the sales people (12" vs 14") and our mattress was thinner than what we had been told it would be. May seem like a small point, but we ordered a box spring 2" thinner to make the overall bed height proper assuming a 14" thick mattress. This creates some inconveniences which don't need to be shared here.

However, I would not hesitate getting another bed from these folks.

Hi Chris & Tara, thank you for your review! Because our products are hand made (and contain natural materials), they can differ slightly in size from item to item. We do apologize as this should have been explained more clearly to you, and for any inconvenience it caused. We're always striving to improve so we really do appreciate the feedback!
Awesome Product

The staff was wonderful, very knowledgeable and very helpful. We find the mattress comfortable and are very happy with it. I would recommend this mattress to my family and friends.

Thank you for your review, Erik! Really great to know you had a wonderful experience with us and we appreciate the recommendations!
Awesome Mattress, First Class Service

Having done a lot of research on our next mattress, we decided to pay Christian a visit at Blacksheep and we were blown away. The world would be a better place with more people like him. We were not expecting our Devon mattress for another week, but not only did they deliver in record time, on delivery they noticed we needed slats and Christian and his crew made sure we got the slats before the end of the day. I look forward to replacing the other mattress with another one of your products. Oh and yeah, we have never slept on a better mattress, its WONDERFUL.

Thanks for the wonderful review, Tobi! We love hearing about your experience with us and hope to be making more mattresses for you in the future. All the best!
Classic bed base

We purchased a classic bed base. The classic bed base fits like a glove. It is a perfect addition to our sleep system. It was custom made to a specific height that we requested and it was perfectly made. The service was excellent and quick.
We had several questions before ordering and the Black Sheep team was extremely helpful with all the information provided via email.
Bravo to whole Black Sheep Mattress team!!!... and Thank you!

Thanks so much, Irene! So glad to hear the base helps to perfect your sleeping system. All the best to you from our Black Sheep team!
Great Mattresses!

We have bought all three of our kids mattresses from Black Sheep and we love them! Sometimes I sneak a nap in one of their beds because they're so comfy.

Thank you for your loyalty, Amanda! Great to hear the mattresses are as comfy for you as they are for your kids. Best wishes!
Sleeping well, backs are happier!

A couple months ago we ordered two extra-long single mattresses to replace a king-size Essentia mattress. While we liked the non-toxicity of the Essentia, the memory foam was softening with time and it just wasn't doing our backs any favours. So, I did some research and came across Black Sheep.

I was happy that they were Canadian, and both e-mail and phone communications with the company were excellent. The mattresses arrived sooner than expected and were packaged very well. Once opened there were no bad smells, and both mattresses fit perfectly into our king-size bedroom frame (both in height and length, and despite being different firmnesses). Both of our backs feel much better.

The only thing I would mention is that despite getting one mattress in the most firm option, and the other in the next step down, they weren't as firm as we expected them to be. We are still very happy and wouldn't change anything, but thought I'd mention it in case someone is expecting something very firm when ordering. We will definitely order from Black Sheep again when we need new mattresses for the kids next year.

Hi CC, thank you for your review! We're delighted to hear the Devon is more supportive for your backs and that you were happy with your experience with us. Can't wait to make some mattresses for your kids!
Fantastic experience!

We are more than happy with our Suffolk mattress. It is super comfortable and impressively made. It was important to us to buy something that was organic, natural and locally made, and Black Sheep Mattress checks all of these boxes. The customer service was outstanding. We live in a rural community and had no issues with shipping. We will definitely be recommending Black Sheep to our friends and family.

Thanks so much Keeley! Glad to hear we passed your checklist and you're loving the Suffolk. Best wishes!
L
Natural Latex Pillow
L.&.t.H.&.s.
Happy pillow

Thanks very much

Thanks Laura!
Wool mattress topper king

Very happy with the topper purchase. Our mattress is very firm so it's helped alleviate some pressure points. It's has definitely helped with feeling too hot in the middle of the night. No chemicals or bad smells like the foam toppers.

Thank you, Alice! Soft, temperature-regulating, and natural - the biggest benefits of the wool topper. So glad it's serving you well!
Suffolk Mattress

We've had our mattress for about a month now and absolutely LOVE IT!! We are sleeping soundly and waking up feeling refreshed! No more tossing and turning, and no more achy back and joints! The 100% natural latex Talalay pillows and wool mattress protector are just as exceptional. We've recommended many friends and family to Black Sheep, so I hope they visit you soon!

Hi Gus! It's fantastic to hear that you are sleeping so much more comfortably now. Thank you so much for your recommendations!
Got 'em for my kids...now I want one!

Can't say how happy I am with my choice to go with BSMC for my five and eight year olds 'big-person' beds. And I did a lot of research. The quality is phenomenal, I know they will last and last, and no chemicals like in commercial mattresses. When they arrived I was pretty wowed. I love that they are flippable and the Bonnell spring version of the Suffolk is bouncy, yet firm. And they are just so beautiful on simple wooden slatted frames. I'm putting one on the wishlist for myself!

Hi Sarah, thanks so much for the review! Glad your research led to us and we can't wait to make you a mattress for yourself in the future!
Excellent product

Haven't slept this good in years. Great mattress, worth the expense. Packaging and shipping was easy and efficient.

Thank you for your review, Brian! Great to hear you're sleeping much better than before.
Love our new Suffolk Mattresses

My first night’s sleep on a Suffolk mattress was so much better than the traditional one we left behind. Goldilocks said it best.....and this one is juuuust right!

Hi Ian, so glad you found the perfect fit! Thanks for the review, best wishes to you!
Sound sleeper

Bought the mattress to transition our 3 year old into her own room and we couldn’t be happier. And as a parent you also sleep well knowing that the mattress doesn’t have anything toxic within it. Definitely worth every penny.

Hi Chad! It warms our hearts to know you're happy with your purchase for your little one and that the mattress is helping the whole family sleep better. All the best!
Great Service, Great Product!

Bought a king size Devon mattress. Love this mattress. Great quality for a very reasonable price. Was wow'd by the service and would highly recommend to family and friends!

Thank you for your review and recommendations, ML! Warm wishes from our team.
Happy and well-rested!

Before buying my Devon mattress, I spent a lot of time researching mattresses and suppliers. I was very worried about switching from my traditional mattress, but it was getting old and it was time for a change. I'm so glad I chose this mattress and Black Sheep. I visited a local supplier in Vancouver, but was completely put off by his attitude, and his product line was not as good as Black Sheep. Black Sheep also made an extra effort to help me with my delivery, and kept me informed of the status of my order. I couldn't be happier. Highly recommended.

Hi CM! Really great to know you are happy with your mattress - it was a pleasure making it for you! Please feel free to stop by for a visit if you're ever in Calgary. Best wishes!
Suffolk twin review

Considering how much I payed, I expected more personal service, even as an internet customer. The mattress is very high for a twin one-I struggle with moving it, as it is very heavy, and I am scared of falling out of my bed. But it is very comfortable, and I sleep well.

Hi Regine, so glad to hear you are sleeping comfortably! We're always striving to do better so we really appreciate the feedback on what we can improve. Thank you for your review!
Great!!!

Great!!!

Thank you for your review, Brendan! Best wishes.
Like sleeping on a cloud!

We got the Suffolk Mattress with a wool topper. The combination feels like sleeping on a cloud, and we are very pleased. Also, we loved that even on Day 1 of having the mattress, it did not have any strong off-gassing smells. The sales and delivery experiences were positive too, as other reviewers have mentioned. Highly recommend Black Sheep to anyone looking for a quality mattress.

Sounds heavenly, CL! (sorry, had to) It was a pleasure to make your mattress and topper for you. We hope you continue to enjoy restful sleep on your clean, natural mattress. Come back for a visit anytime!
Beautiful natural mattress

Love it so far! Healthy, pure, well made product. The staff were very helpful over the phone. I feel it was well worth the money. This company deserves your business.

Hi Andrew! We're happy to hear you had a positive experience with us and that you're loving the Suffolk. Best wishes to you!
*****

The mattress is very comfortable. The sales and the delivery personnel were very pleasant and accommodating. Great shopping experience!

Thank you for kind review! It's really great to hear that you enjoyed your experience with us and we hope the Oxford will serve you well for many years to come. Warm wishes!
One Mattress to Rule Them All

Black Sheep Mattress Company was excellent to work with. They were always quick to respond when I was in the research stage of buying and were quick to respond and touch base after the sale.

When we got to the shop, Christian stayed late on a Friday to allow us time to try different mattress configurations and pillows. Never once did I feel any pressure to buy from BSMC nor did I feel as though Christian tried to up-sell us.

BSMC finished our mattress substantially quicker than they quoted and built us a custom box spring in short order when our plans changed.

Christian personally came out and helped me secure the mattress and support system on my truck and insured that all went well for the trip home.

My wife and I are having deep restful sleeps on our Devon and we do not wake up with hip, lower back pain, and numb arms and fingers. Hopefully we will not need a new mattress for a decade or more. We went through several expensive box store mattresses in the past 15 years and there was always a reason the box store or manufacturer gave us to avoid having to be accountable for their product.

Thanks Blacksheep Mattress!!!

Thank you, Troy! Really great to know you enjoyed your experience with us. Hope you continue to sleep well on your new mattress! Best wishes to you from all of us here at Black Sheep.
Great sleeps

I'm happy to report nothing but bliss after the first couple of weeks on my Devon Mattress. All my life I thought I preferred hard mattresses, but went with the softest option after much deliberation in the showroom (which turned out to be a great decision).

I was very impressed with the entire experience, from the showroom to the delivery. Special thanks to Christian for happily exchanging the pillows we originally picked for one's that were much for comfortable.

Hi David! So glad you are happy with your new (soft) mattress! It was lovely having you and your family in our showroom and we hope the mattress will serve you well for many years to come. Thank you!
It was a good decision.

My husband and I are both bigger people. We have had trouble to find mattresses four our King Size bed that will be comfortable, yet firm. We met Christian and Liza on a Saturday morning. The impeccably tidy and organized workshop impressed us to no end. Christian is very knowledgeable about choosing a mattress for the individual customer's needs and he does not do any high pressure sales. Liza has responded to every single e-mail that I have sent to the company. I recommend that any person who is in the market for a mattress should give these people a chance to quote. You will most likely choose their product and you won't regret your decision.

Thank you so much for your review, I. McDonald! We had a great time showing you around our shop and helping you find the perfect mattress for your needs. We know how difficult it can be to choose something on the spot so making sure our customers don't feel pressured is very important to us. Please come by for another visit sometime - we'd love to see you again! All the best to you from our Black Sheep team.
My daughter loves her new mattress!

Thank you so much for the fantastic mattress! My daughter is loving it and sleeping so well. I really appreciated the great customer service, being able to try out the mattresses, the quick turnaround time, and the very friendly delivery team. The latex pillow that came with the mattress purchase is also fantastic. We will definitely be back!

Thank you for your review J. Shuster! Great customer service is a big focus of ours and the feedback is truly appreciated. We hope your daughter has many restful nights sleeping on her new Black Sheep mattress! Best wishes from us to you.
Fantastic Devon Mattress

We are so happy with our new Devon Mattress. We both sleep soundly through the night without the aches and pains caused by other mattresses. Knowing the mattress is all natural and made locally gives us peace of mind. The service throughout the process has been extremely helpful, honest, and above what we expected. Thanks Black Sheep!

Thank you for your kind words, Lindsay! It was a pleasure making your mattress and we're delighted to hear you're sleeping pain-free. Best wishes to you from all of us here at Black Sheep!
Very happy with new mattress

No smell, comfortable, firm -- we love our new mattress! We also like supporting local companies such as Black Sheep Mattress. Knowledgeable people in the showroom, no pressure to buy, showed us the back where the mattresses are made -- from start to finish a great experience. Would definitely buy from them again.

Hi Bruce! Thank you so much for your review. We are happy to hear you had a great experience in our showroom and are loving the mattress you purchased. We hope to see you back again! All the best.
Queen size mattress

I'm finding the mattress very comfortable & am sleeping better.

Thank you, Pat! We're very glad to hear that you are sleeping better than before - that's our goal! Best wishes from our Black Sheep team.
Great store

I love this store.
Great service. Great products. Nothing more to be said really!

Thank you for your review, Dave! We pride ourselves in providing quality products and customer service so it's wonderful to hear your feedback. Warm wishes from all of us here at Black Sheep!