FAQs

About Our Mattresses

What materials do you use?

Our mattresses and pillows are made up entirely of all-natural materials. We use:

  • West Coast wool
  • Natural cotton and organic cotton
  • 100% natural Talalay latex and organic 100% natural Dunlop latex
  • Bonnell or pocket coil springs
  • Hydrocarbon-free, food-grade jute (burlap).

Our bases are made with fir, spruce and pine. 

We never use any flame retardants, dyes, or synthetic chemicals whatsoever.  

Visit the Natural Materials page for more information. 

Where are your mattresses made?  

All of our mattresses are handmade in our Calgary workshop. 

What are your mattress dimensions? 

Our mattresses follow standard sizing for width and length, as seen in the diagram below. The heights of our mattresses vary by model. 

Please note, because our mattresses are handmade, allow for around 1" of variation from the following measurements.

 

Why choose a natural mattress? 

People choose to sleep on natural mattresses for two main reasons:

1) to avoid the chemicals and synthetic materials found in conventional mattresses, and;

2) for the health, safety and comfort features of natural materials. 

Most conventional mattresses are made with synthetic fills, fabrics and foams, and chemical additives, some with known health risks, and others that simply have not been researched or tested thoroughly. For details on the health risks of these materials, read our blog post

The good news is that, beyond the peace of mind that comes with knowing exactly what you’re sleeping on, a mattress made with all-natural materials can provide unsurpassed comfort, support and safety. Read our blog post for more details on the benefits of natural materials. 

How are you able to make your mattresses fire safe, without the use of chemical flame retardants? 

All of our mattresses contain wool, whether in the casing or the mattress itself, which is naturally fire resistant. Wool performs exceptionally in all categories of non-flammability - it doesn’t ignite or flame easily, is self-extinguishing, and does not melt, stick, or release highly toxic fumes while burning the way synthetic materials do. 

Why Black Sheep? 

When it comes to mattress-making, we truly are the “black sheep” of the industry, defying convention at every turn. All of our mattresses are made with the best natural, non-toxic materials available, and are custom-built to meet each customer’s unique sleeping needs.

Choosing a Mattress

How do I choose a mattress? 

Our Choosing a Mattress Guide provides information on all of our mattresses, with steps for choosing and customizing your dream bed.  

I'm looking for a customized mattress or base, how do I order one? 

If you're looking for additional customization beyond what we already offer online, just call, email, or visit us in the shop and we'll see what we can do. For example, we can make our Oxford mattresses extra soft or firm, and can also accommodate custom heights and dimensions with certain models. 

Orders & Shipping

How long will it take to build my mattress? 

Your mattress will be built within 2-3 weeks of the date your order it. You'll be contacted when it's ready, to schedule a delivery date. 

What is your shipping policy? 

We provide free shipping on orders within Canada.* 

*A shipping surcharge may apply in the case of remote or rural locations. We will contact you following your purchase if applicable, or please feel free to contact us for a shipping quote. 

How are your mattresses delivered?  

Once we finish building your mattress, you will be contacted to arrange a delivery date. 

We are pleased to note that our free shipping for mattresses in Calgary, Canmore, Toronto, Vancouver and Edmonton includes white glove service. For most other locations, delivery will be curbside. In both cases, the delivery company will contact you the day before delivery, and you will need to be home at the arranged time.

In Calgary and Canmore, we will also take your old unwanted mattress and/or boxspring to be recycled, at no extra charge. Just let us know when you place your order if you plan to use this service.  

What if I live in a rural or remote location? 

A shipping surcharge may apply in the case of rural/remote locations. We will contact you following your purchase if applicable. Please feel free to contact us prior to placing an order, for a shipping quote. 

For some rural/remote locations, the delivery company will ship only to the nearest depot. The customer will be notified when the mattress arrives at the depot, and be responsible for picking it up there within 24 hours (to avoid holding fees, etc.).  

Do you do international orders (outside of Canada)?

We are currently unable to ship our mattresses internationally. 

Free 90 Day Adjustment - Calgary Area Only

Should you find that your mattress is too soft or firm, we are happy to adjust it for you, free of charge, within 90 days of your delivery date. This only applies to the Oxford and Devon models - the Suffolk model is non-adjustable.  

We recommend sleeping on your mattress for 2-3 weeks before scheduling your free adjustment, as it can take some time to get accustomed to a new bed, particularly if you've been sleeping on the same older mattress for years. 

To get your free adjustment in Calgary, simply contact us. We typically will come to your house at a scheduled time to do the adjustment on site. 

Free 90 Day Adjustment - Outside of Calgary

We provide a free 90 day adjustment for Oxford (latex) mattresses only, outside of Calgary. In this case, customers are responsible for the cost of shipping (basically shipping one layer of latex each way), which we'll help you set up. 

Unfortunately we cannot adjust spring-based mattresses (the Devon and Suffolk) from a distance due to expense and the likelihood of the product becoming damaged in transit. 

We recommend sleeping on your mattress for 2-3 weeks before scheduling your adjustment, as it can take some time to get accustomed to a new bed, particularly if you've been sleeping on the same older mattress for years. 

What is your return/exchange policy? 

Because our products are custom-made to order, we unfortunately cannot do returns or exchanges.

What is your warranty?

We guarantee a 10 year warranty for all of our mattresses and bases.

How does your mattress recycling program work? 

When we deliver your new mattress (in Calgary or Canmore), we can take your old mattress and/or boxspring to be recycled, at no extra charge. Just let us know when you place your order if you plan to use this service.

Gift Cards 

Do you have gift cards available? 

Yes, we have gift cards available in $50, $100, $200, $500 and $1000 denominations. You can purchase in-store or online.  

How do gift cards work?  

Gift cards can be purchased here or in store. The gift card will be emailed to you, with a code that can be redeemed online at checkout, or in the store on any product.  

Product Care

What kind of base is best for my mattress? 

We recommend either a box spring, a slatted wooden frame (with no more than 2" of space between the slats), or an upholstered foundation. Also ensure that your bed frame surface is flat (not bowed).

The right base or frame improves mattress longevity and comfort, by allowing for better breathability (flow of air and moisture) as well as proper support and stability.

How do I care for and clean my mattress, topper or protector? 

Simple maintenance and cleaning instructions can be found in our Product Care guide.